Here at Fable Hobby we use a number of distributors instead of relying on a single distributor to ensure that our products arrive on time. We will always attempt to fill each and every order. Sometimes, due to reasons beyond our control, delays, augmentations, or cancellations may be necessary.
In situations where manufacturers release product in waves or partial quantities we start our shipping process at the oldest pre-orders/back-orders first.
All pre-orders/back-orders require full payment at the time the pre-order/back-order is placed. If the customer wishes to change or cancel their pre-order/back-order before shipment, we will refund the full amount changed or cancelled. We reserve the right to cancel any orders for any reason at any time. If we need to cancel an order, we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation.
We reserve the right to change our prices at any time. Sets, and other products that we assemble, do not have a guaranteed pre-order/back-order price. If a price increase occurs, we will notify you via email. If we do not receive a response, we will cancel your order, refunding the full amount paid.
Communication is very important to us; if you have any questions or queries in regards to pre-orders please contact our online team and they will be more than happy to help.