Online Order Info and Frequently Asked Questions:
Customers ordering from within the United States may pay by Credit Card/Debit Card, Apple Pay, Google Pay, or Shop Pay. Payment is typically authorized once checkout is completed, and will post to your account within 3 business days. If your payment fails, your order will not be processed and you are encouraged to checkout using an alternate method of payment. If you run into trouble with payment, please contact us. We don't offer in-store payment as an option for online orders, please ensure that you have already sent through payment for your order before coming in to collect it.
Pick-up orders will be ready in-store at 1pm the following business day (Wednesday-Saturday) any orders made after 5pm on Saturday may not be available until 1pm on Wednesday. You will receive an email stating when your order is ready to be picked up, please don't come in to collect your order prior to receiving this email as it most likely won't be available. Please be aware that pick-up orders can't be paid for in store.
Q: When do orders get processed?
A: We print out orders at approximately 10am Tuesday to Saturday. We then start the process of compiling your cards and other items and then packaging them for shipping. We keep an eye on incoming orders during the course of the day and orders received before 5pm will be packaged that day. Shipments are then dispatched the following morning.
Q: What is your shipping target?
A: We aim to ship orders within 48 hours of receiving them. Orders received after 5pm on a Saturday and on Sunday/Monday will be shipped on the following Wednesday. Orders made on public holidays will also be delayed until the next working day.
Q: When do orders get sent?
A: Orders that have been picked and prepared for shipment, are dispatched the following morning around 10am.
Q: Can I get items delivered on Saturday?
A: Yes, the USPS delivers package shipments on Saturday.
Q: Can I get items delivered on Sunday?
A: No, unfortunately the USPS does not deliver package shipments on Sunday.
Q: How do I know my order has shipped?
A: On the day your order is picked and prepared for shipment you will receive a confirmation email. This confirms your order has been sent. You should also receive an automated tracking email sent via our shipping service.
Q: My order hasn’t arrived. What should I do?
A: If it is by USPS, check the tracking number details from your shipment confirmation email. From there, you may review the status of your package on the USPS website. If you still have issues, contact us and we can investigate. In some cases, you may need to additionally contact your local USPS store.
Q: I haven’t received a confirmation email or received my item. What should I do?
A: From time to time we may have to delay your order. This may be due to not having the correct card or product in stock. Generally, if this is the case, we will email you to advise of the cause. If you have not heard from us please contact us immediately and we will investigate.
Q: I’m missing a card/have the wrong cards in my order, what should I do?
A: Please contact us with the problem and we will try to fix it ASAP.
Q: I've just put in an in-store pickup order and want to come and pick it up immediately. Will it be ready?
A: Pickup orders are available to be picked up the following business day at 1pm, any orders made between 5pm on Saturday – 5pm on Tuesday will not be available for pick up until 1pm Wednesday.
Q: The new Magic set is out on Friday. Why can’t I receive my pre-order on Friday?
A: New Magic products are always released on a Friday. Wizards of the Coast, who produce Magic: the Gathering prevent us from shipping earlier than the release date. All new release items will be shipped on release date and no earlier.
Q: I have just made a large single cards' purchase; do you offer free shipping?
A: If your order is $50.00 or above (and does not contain any sealed products) you are eligible for free domestic shipping with USPS First Class Mail – Tracked. Additionally, if your order is $100.00 or above, you may upgrade your shipment to USPS Priority Mail Package – Tracked.
Q: I forgot to order something else I wanted; do I have to pay for shipping again?
A: You may not have to pay for shipping again. Contact us to confirm if our web team has picked and packed your order yet. If they have not, let them know that you want to combine shipping and place another order; select pickup in-store and in the note's field, include the following: "Combine shipping with #XXXXX". If you don’t contact us first, there is no guarantee that your orders will be combined and you may have to pay for shipping to get your second order sent out.
Q: Do you ship to the United States?
A: Yes, we are based in Portland and we can ship singles, sealed products, toys, and accessories to any address in the United States of America
Q: Do you ship internationally?
A: We can ship single cards to any destination, and the price varies depending on the weight and volume of each order (please check our shipping policy document). Due to customs regulations and distribution agreements, we are not able to mail sealed products, toys, and accessories outside the United States territory.
Q: Do you offer in store pickup for online orders?
A: Yes, if you would like to pick up your order at our store, we are at 4842 SW Scholls Ferry Rd, Portland, OR 97229. Remember that depending on the order, it may take up to 3 days for it to be ready. Please check our shipping policy for more information.
Q: Can I order online and pay at the store?
A: Online orders can only be paid in advance in our website unfortunately
Q: Can I come to the store and buy stuff there with cash?
A: Yes, you can visit our retail store to browse the available inventory and pay by cash or credit / debit card.